Customer Success Manager (m/w/d)

Description

About us

We are an up-and-coming B2B SaaS start-up based in Hamburg and offer an innovative solution that helps e-commerce companies and renowned brands to significantly increase their sales. With RECOVA, we win back bouncing visitors and rely on AI product recommendations to turn them into enthusiastic buyers. Our company is growing dynamically, and we are looking for competent reinforcement to drive our success story forward.

Are you looking for a unique challenge where you can drive creative ideas forward in a young team with flat hierarchies? Then take a look at the following profile:

These are your tasks at RECOVA:

Onboarding Specialist:

You will be responsible for onboarding new customers and helping them to successfully implement and use our products. In doing so, you lay the foundation for long-term cooperation and customer success.

Customer Relationship Manager:

You are the first point of contact for our customers. You build and maintain trusting relationships to ensure long-term satisfaction and loyalty.

Performance Consultant:

You work closely with our customers to ensure that they achieve optimal results with our product and use it as profitably as possible. This includes identifying upselling potential.

Problem solver:

You are efficient and solution-oriented. No matter what challenges arise, you always find a way to solve them and ensure the satisfaction of our customers.

Customer expert and team player:

You drive innovation in product development through new insights, working closely with our IT, sales and product management teams.

What you bring to the table:

• Affinity for the e-commerce business and an interest in digital products
• Strong customer orientation and empathy, as well as friendly manners
• Enjoy regular customer contact and have a strong service orientation
• Strong written and spoken communication skills
• Results-oriented, transparent, proactive, solution-oriented way of thinking and working
• Ambition for mutual growth and further expansion of your areas
• Basic technical knowledge and the ability to explain complex relationships in an understandable way
• Experience in customer success / account management, ideally also in SaaS
• Fluent German and English skills

What you get:

• The opportunity to influence strategic decisions and further expand the Customer Success division.
• A steep learning curve with a lot of responsibility for your personal and professional growth
• Support for your individual career goals and many opportunities to take on more functions in a fast-growing start-up.
• Flat hierarchies in a dynamic and motivated team.
• Flexible home office and working hours that work well with your life.
• No fruit basket ;-)

At RECOVA, we believe in diversity and equal opportunities. Regardless of your background or life situation, we look forward to benefiting from your unique skills and experience. We value transparency, respect and trust and look forward to welcoming you to our team!

Art der Stelle: Teilzeit

Gehalt: ab 30.000,00€ pro Jahr

Erwartete Arbeitsstunden: 25–30 pro Woche

Arbeitszeiten:

• Montag bis Freitag

Leistungen:

• Betriebliche Weiterbildung
• Gleitzeit
• Homeoffice-Möglichkeit

Berufserfahrung:

• Customer Service: 2 Jahre (Erforderlich)

Sprache:

• Deutsch (Erforderlich)
• Englisch (Erforderlich)

Arbeitsort: Homeoffice